FAQ

I'm sure a lot of people have a lot of questions about PeenPlush™. Don't worry! I'm here to help!

Why hasn't my order shipped yet?

Sometimes we have delays with shipping (usually due to high demand, it turns out a LOT of people love PeenPlush™!). We promise that you will receive your tracking number soon. However, if you are concerned feel free to shoot us an email using the link below - we're happy to answer any questions :)

https://peenplush.com/pages/contact-us

Where is my PeenPlush™?

If your order has shipped, you will have received an email/text with a tracking number, this will tell you where your order is at the moment!

If you are worried though, shoot us an email - we don't bite!

How long does shipping take?

Here are the average shipping times:

Worldwide Shipping: 2 - 4 weeks

United States

Small & Medium PeenPlush 2 - 5 business days

Large PeenPlush: 2 - 4 weeks

Where can I see more PeenPlush™?

Right now we're on Instagram! Make sure you're following us!

PeenPlush Instagram: @PeenPlush (https://www.instagram.com/peenplush/) 

Returns & Refunds

At PeenPlush™ we take pride in the quality of our products as well as customer satisfaction. That means if you don't like the product for any reason, we will accept a return and refund within 30 days of purchase - no questions asked.

The product must be returned in original condition accompanied by a copy of the receipt. Any damaged, used, stolen, or soiled product will not be eligible for a refund.

To get in touch, please contact us using the form here: https://peenplush.com/pages/contact-us

Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

If the tracking information shows that your order has been delivered, we are not responsible for any stolen packages or failure to receive the package by the customer.

Lost or Stolen Packages

Upon inquiry, we will confirm the delivery address, date of delivery, tracking information, and shipping carrier information for the customer to investigate. If lost or the package was returned to us, we will send you a replacement.

PeenPlush is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.